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Montigo Divine Bay 38 Contemporary Multi-Sided Direct-Vent Gas Fireplace - HL38PR

by Montigo
SKU HL38PRNI-2
Authorized Dealer
Original price $6,449.00 - Original price $6,449.00
Original price
$6,449.00
$6,449.00 - $6,449.00
Current price $6,449.00
Brand Quality
Fuel Type: Natural Gas

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Montigo Divine Bay 38 Contemporary Multi-Sided Direct-Vent Gas Fireplace - HL38PR

Enhance your living space with the Divine Bay 38 Contemporary Multi-Sided Gas Fireplace. Experience a stunning, panoramic view of the flame and add sophistication and value to any room. Personalize your fireplace with rock or tile to create a polished, modern look.

See all available accessories here

Features:

  • Contemporary Burner with Ice Fireglass.
  • Multi-functional remote control.
  • Optional wall remote/WiFi phone app control.
  • Battery backup.
  • Micro mesh screen.

Specifications

  • Max BTU (NG): 34,000
  • Framing Width: 40 3/4"
  • Framing Height: 44"
  • Framing Depth: 24 1/2"
  • Glass Opening Width: 32 1/8"
  • Glass Opening Height: 24 3/4"
  • Inner Vent Size: 5
  • Outer Vent Size: 8
  • Commercial: No
  • Customizable: No

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We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).

To initiate a claim:

  1. Provide proof of purchase, model, and serial number.
  2. Submit clear photos of any defects, including the packaging, product, and serial label, if visible.

For assistance or questions, contact us atstore@summitfiredesigns.com.