Warming Trends® Burners Warranty Policy

Warming Trends® CROSSFIRE® and other jetted-flame brass burners are backed by a full lifetime warranty, ensuring quality and reliability for the original purchaser. As an authorized dealer, Summit Fire Designs is here to assist you through the warranty process in the unlikely event your burner experiences a defect.

To Initiate a Warranty Claim:

• Provide proof of purchase, model, and serial number.
• Submit clear photos of any defects, including the product, serial label, and any related components.

Warranty Coverage:

• Warming Trends® provides repair and exchange services for burners without charge during the warranty period.
• If the burner does not function as warranted and cannot be repaired or replaced with a functionally equivalent unit after reasonable attempts, you may return it for a refund.

Exclusions:

• Warranty does not cover misuse, improper installation, unauthorized modifications, or operation outside of specified conditions.
• Removal or alteration of identification labels voids the warranty.
• Electronics, ignition systems, and fire logs are subject to separate warranties with varying coverage periods.

For full warranty details, including coverage and exclusions, please refer to the Warming Trends® Product Warranty.

For questions or assistance, contact us at support@summitfiredesigns.com.