Shipping Information: Please note that our Crete Design products have a shipping time of approximately 5-6 weeks.
OurConcrete Fire Tablesare designed to embody the principles ofScandinavianandWabi-Sabi design. They embrace the unavoidable changes that the processes of nature create over time to age gracefully and remain a beautiful gathering place for generations.
Each Fire Table comes equipped with a high-quality Warming-Trends brass burner, available in your choice of Liquid Propane (LP) or Natural Gas (NG). Additionally, we include decorative aggregate and the necessary installation kit to ensure a seamless setup.
Do not allow the concrete to stay wet for long periods of time.
Cover the concrete well when you are expecting rain.
Do not cover the concrete while it is wet without first drying it.
Excessive heat may cause the concrete to crack, so installing a burner with more heat than the ones listed in this guide is not recommended.
Use of a wind-guard is also recommended.
Use care when installing or moving your concrete fire table. Concrete is strong, but also heavy, and can chip when set down too forcefully.
If the table becomes chipped, use the chip repair kit included and follow the instructions included with the chip repair kit.
Clean your table regularly, and if you notice any efflorescence (white spots) on the concrete, gently buff it out with a 380 grit Scotchbrite scouring pad. This is a normal occurrence on concrete resulting from salts mitigating to the surface.
You can apply a coat of paste wax to the surface with a damp cloth, then buff it off with a fine Scotchbrite pad to add a layer of shine to your concrete as well.
Crete Design specializes in creating unique and functional concrete products, with a focus on decorative concrete art.
They emphasize combining aesthetic appeal with durability by using high-quality raw materials and admixtures. Their design philosophy revolves around innovation and craftsmanship, ensuring that each piece is finely finished and unique.
Crete Design is particularly known for its concrete fire pits, which are designed to be both functional and artistic and are suitable for various outdoor settings.
Shipping:
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
