Dimplex Opti-V™ Solo Virtual Fireplace

Dimplex Opti-V™ Solo Virtual Fireplace

Opti-V™ Solo uses unprecedented technology to render flames and sparks for a virtual fireplace experience like no other. The unique and patent-protected design combines ultra-realistic flickering flames with three-dimensional LED logs that sporadically spark and crackle! The perfect blend of magic and realism - Opti-V™ is the most unbelievable flame effect yet.

Features

• With lifelike video and the patented Dimplex LED flame technology, the Opti-V Solo creates the illusion of a true fire.
• For a more complete sensory experience, turn on the sound of a natural crackling wood fire.
• For a seamless look, install the unit direct-wired to a 120/240V circuit.
• Control the flames and the volume of the crackling sounds at the touch of a button with your remote.
• Opti-V™ Flame Effect - High-definition video and a three-dimensional illusion create dazzling flames that flicker between the logs.
• Heat-free Operation - Designed with the sole purpose of providing a stunning visual flame feature.
• Crackling Sound Effects - Enjoy a more complete sensory experience with the sound of natural wood fire.
• Direct-wired - Designed to be direct-wired to a 120/240V circuit for a seamless look. 
• All-season Flames - Enjoy the unique charm of a fireplace 365 days a year using the flames without the heat.
• Sight and Sound Remote - Control the flames and crackling sound effects at the touch of a button.
• Frame, Wire, and Finish - Basic installation requires fewer tradespeople, no gas lines, venting or chimney.
• Ultra-energy - Efficient Uses less than 100 watts for incredibly low-cost operation.
• Zero emissions The most sustainable fireplace option; with no emissions.
• Reduces Liability - Ideal for public spaces in commercial installations; meets the strictest building codes.
• Cool-touch Glass - Glass remains cool making it safe for children and pets in any location.

Key Technical Specifications

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).