Upgrade Your Old Wood-Burning Fireplace to a Sleek, Modern Gas Log Set
Uncertain where to start when choosing a gas log set for your fireplace? With many options to choose from, selecting the right one and understanding the installation process may seem overwhelming. Fortunately, the Grand Canyon Red Oak Vent-Free Gas Log Set makes this process simple. It offers an uncomplicated installation process and requires minimal maintenance. It is available in both LP and NG options, allowing you to select the fuel source that best suits your needs. With a variety of sizes to choose from, finding the perfect fit for your fireplace is effortless. Each model includes a handheld remote control, giving you the choice between On/Off or Variable Thermostat settings. For added convenience, choose a model with an electronic ignition system, removing the need for manual pilot lighting. Available in 18", 24", and 30" lengths, this versatile gas log set is suitable for both residential and commercial spaces. Order now and get free shipping to enhance your fireplace!
For Indoor Installation, L x W x H x 20 = Maximum BTU Allowed (SeeManual)
Available in Liquid Propane or Natural Gas, choose a convenient fuel source
Realistic Concrete Red Oak Logs with Stainless Steel Fiber Mesh Required to complete the look of your insert (Sold Separately)
Includes Large Lava Rock, Embers, and Platinum Embers
Control Options: On/Off Remote, Variable Flame with Standing Pilot, or Variable Flame with Electronic Ignition Remote Control to easily control the flame
High and Low Heat Setting with Variable Flame Remote Control Options for your comfort
For your safety, the Oxygen Depletion System (ODS) shuts down burner if the Oxygen level is unsafe
Factory mounted valve, pilot, and ignition system, no need to assemble
WARNING: For safe operation and proper performance of this product and to comply with certification, listings, and building code acceptances, use ONLY Grand Canyon Gas Logs controls, parts & accessories that have been specifically listed or certified for use with this burner system. Use of other controls, parts, or accessories is prohibited and will void all warranties, certifications, listings and building code approvals, and may cause property damage, personal injury, and loss of life.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
