Montigo DelRay 38 Square Direct-Vent Gas Fireplace - DRSQ38NI
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The DelRay 38 Square Gas Fireplace offers a streamlined, modern design paired with essential features for a cozy and stylish fireplace experience. This model is designed with minimalism in mind and is perfect for homeowners seeking a contemporary aesthetic with reliable functionality.
Montigo DelRay 38 square brings sophistication and ease to any space, offering high efficiency and customizable media to create a personalized focal point. This model is ideal for homeowners looking for a stylish yet straightforward fireplace that seamlessly fits into modern living areas.
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The DelRay 38 Square Basic is ideal for homeowners seeking a straightforward yet stylish fireplace. Its manual control and efficient design make it a reliable heating solution that fits seamlessly into any modern space.
This model is perfect for homeowners who want a modern and minimalist fireplace in a mid-sized room. With a square design and essential features, it is well-suited for family rooms, living rooms, or open-plan areas.
Professional installation is recommended for optimal safety and performance. The direct venting system ensures flexible installation, while optional upgrades like remote control and heat management enhance the user experience.
Download resources in the Manual & Resources tab for installation and maintenance details.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).