Napoleon Altitude 42-Inch Direct Vent Gas Fireplace
Need Extra Time & Help? Book A Call With Our Experts
Need Extra Time & Help? Book A Call With Our Experts
Designed for visual pleasure, the aesthetically pleasing Altitude 42 gas fireplace is an easy-to-install, customizable, traditional-style fireplace.
Designed for visual pleasure, the aesthetically pleasing Altitude Series gas fireplace is a traditional-style fireplace with a multitude of customizable options. Installation is easy and the clean-faced design provides expansive views of the firebox without obstruction. The hand-painted, split oak log set comes standard, with optional decorative brick panels including MIRRO-FLAME Porcelain Reflective Radiant Panels, Black Illusion Glass, Westminster Standard or Herringbone, and Newport Standard. There are also six different options for surrounds or trims to further complete the look. Provide yourself with even more installation opportunities with the optional Passive Universal Heat Management which provides easier placement of your favorite art and electronics. Include the optional remote to operate this fireplace from the comfort of your favorite spot. The only question is, how will you style the Altitude to make it truly yours?
There may be additional costs, depending on the accessories you choose. Some accessories are not compatible with each other, and some may require additional hardware. Your Napoleon authorized dealer will help to guide you through the process of selecting the right accessories for you.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).