The Astound FlexMount Electric Fireplace is the ideal addition to comfortable and connected living. Our unique spark technology further enhances the flames for intense realism, while the inclusion of Beach Fire logs and Woodland media customize the unit to match your personal tastes. Use the touch panel, including remote, voice, and mobile device control with the Napoleon Home App for unmatched mastery over your fireplace experience. Eco mode consumes less energy, while Boost mode adds an extra hit of heat on those chilly days. Customize your heat and color settings for each day of the week by setting a schedule. Thirteen ember bed and top light colors allow you to set the mood while optional and included glass and log sets ensure this fireplace matches your aesthetic. Not just a pretty fireplace, with its supremely flexible installation options and easy maintenance, the Astound can personalize any room or commercial space.
Features
KEY SERIES FEATURES
SUPERIOR REALISM: Featuring flame colors and spark technology to mimic a real fire
MORE INSTALLATION FLEXIBILITY: Wall-mounted or partially recessed (3-sided) or fully recessed (1-sided, 2-sided or 3-sided). Plus, the included finishing edge panels and trim are ideal for applications requiring a modern seamless installation coverage (for fully recessed installs), offering a 0” trim-less appearance
EASY CONNECTIVITY: Experience the value of connectivity with voice control (Google, Alexa) and a WiFi enabled app (Napoleon Home)
CONTROL AT YOUR FINGERTIPS: Controls at your fingertips – included premium remote. Plus, Napoleon Home mobile app or optional wall mount control (perfect for commercial installations)
COMMERCIAL SPACE-READY: Will make a statement in both homes and commercial spaces alike
CUSTOMIZABLE: Included Beach Fire and Woodland Log kits and additional media options allow the interior of this electric fireplace to be customized
ENERGY EFFICIENT: Run the fireplace in ECO mode. The unit will run at half heat, consuming less energy
EXTRA COZY: Need some extra heat on a cool day, use BOOST mode. The heater runs at max heat with increased blower speed
2 YEAR WARRANTY: The Astound features a 2 Year Registered Warranty
FRONT VENTED: The front vent projects heat into the room ensuring your coziness
Specification
Fuel Type: Electric View Type: Single Sided Available Models: 50, 62, 74 & 96
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
