Napoleon Fiberglow 24 Inch Gas Log Set with Burner - GL24NE

Ambiance Your Home Deserves

Transform a tired and inefficient wood fireplace into a functional and mess-free, stress-free fireplace with the Napoleon Fiberglow™ Gas Log Set. Installation is simple, requiring only the hookup of an existing gas line as this log set uses the masonry chimney to vent. As the high flames dance about the realistic looking logs, infrared heat is built up and radiates into the room creating cozy warmth. This set comes complete with cast iron andirons and grate, large charcoal embers and lava rocks to create the look of a much-loved fireplace. Without remodeling, you can complete a homey space by installing the Napoleon Fiberglow™Gas Log Set.

Features

• Infrared heat radiates back into the room for additional heat
• Complete with solid cast iron andirons & grate, large charcoal embers and 5 lbs. lava rock/cinders
• 100% electric ignition
• Back-up control system ensures reliable use, even during power failures
• 50% flame/heat adjustment for maximum comfort and efficiency
• Packaged as one complete system for ease of installation
• Available in clean burning natural gas or propane
• Turn on and off with the flick of a switch
• Controls are hidden from view but easy to access
• Natural gas or propane (with optional conversion kit)

Specifications

Downloads

Napoleon Fiberglow Installation Manual
Napoleon Fiberglow Brochure

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).