The exclusive PHAZER logs, crafted from ceramic fibers, together with Napoleon’s advanced burner system provide an excellent additional heat source with a real wood fire appearance. Napoleon’s vent free gas log sets are available in three sizes, 18", 24" and 30" and come complete with a cast iron grate, painted black andirons and lava rocks/cinders.
Provide your favorite space with the warmth and ambiance of a crackling wood fire without the work or mess with the Fiberglow™ Vent Free Gas Log Set. There is no need for extensive renovations, wood, or even a chimney. This vent-free log set installs easily into existing or brand new openings with ease. it is great for homes where the optional fireplace wasn't chosen when a home was built. The Fiberglow™ Vent Free Gas Log Set uses the existing air currents in the home to circulate heat and vent itself, requiring a hookup to an existing gas line. This set comes complete with cast iron andirons and grate, large charcoal embers and lava rocks to create the look of a much-loved wood fireplace without the work or mess.
NOTE: Vent Free Products are not approved in Canada and some States. Please check your local codes regarding vent free products.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
