Napoleon Luminex Built-In 3-Sided LCD Electric Fireplace NEFL65LCD-3SV
The Napoleon Luminex is a built-in electric fireplace that features LCD flame technology, for unprecedented realism. Choose from 3 different flame video patterns, each with its own unique sound effects. Napoleon Luminex NEFL65LCD-3SV also offers tons of personalization, with multiple flame colors as well as ember bed and overhead light colors. A premium media kit includes life-like beach logs and Woodland ember media. A premium remote control is included with the Napoleon Luminex NEFL65LCD-3SV, or you can order the optional wall control. Luminex may be installed with glass on all 3 sides, as a 2-sided L, or with just the front glass exposed.
Features
KEY SERIES FEATURES
LCD technology creates lifelike flames, providing a realistic experience
5,000/10,000 BTU's, 120/240V and 1,500/3,000 watts (hardwire only)
25 ¼ H x 65 1/6 W x 12” D
Media includes Woodland Kit with Beach Fire log set
3 different flame visuals (Gas, Wood and Dancing Flames) to suit your own taste or mood, and built with speakers so each flame has its own unique sound
6 flame colors and 13 ember bed and top light color options with remote; endless options on the Napoleon Home app
Premium remote control included with a digital display
Optional wall mount controller with black and white face option
Installation options include 3-sided, 2-sided (corner) or1-sided (standard)
Unlimited ember bed, top light and flame color combinations and option to create Favorite Settings (Napoleon Home App
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
