Napoleon Luxuria 38" Linear Direct Vent Gas Fireplace

Napoleon Luxuria 38" Linear Direct Vent Gas Fireplace

Napoleon's Luxuria™ 38 linear gas fireplace provides an unobstructed view of the contemporary linear fire and requires no safety screen. The safe-to-touch, triple-pane Glass Guard system and Dynamic Heat Control provide safe heating and beautiful views to two rooms at once. Versatile installation opportunities allow for TVs and artwork to safely be displayed above the fireplace while combustible materials are installed flush with the opening. Include premium media options like Nickel Stix, Mineral Rock Kit, Shore, and Beach Fire Media Kits, multiple colours of Glass Ember Media, and Glass Beads to embellish your personal style. Control every aspect of this fireplace easily from your favorite mobile device using the eFIRE app, including setting the mood with the multi-colored LED ember bed. With the Luxuria™ fireplace, there are endless installation opportunities.

Features

• See all available accessories here
• Up to 32,000 BTU's
• Safe to touch, triple-paned Glass Guard System
• Safe to display TVs and artwork above the fireplace
  
• Patent Pending Dynamic Heat Control™
  
• eFIRE Bluetooth app included
  
• NIGHT LIGHT™ system
  
• MIRRO-FLAME™ porcelain reflective radiant panels
  
• Ember bed featuring multi-coloured LED lights
  
• Divinity™ flame pattern
  
• Electronic ignition
  

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

• Read our full shipping policy here
• Read our returns policy here

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).