Napoleon Prestige PRO 500 Gas Grill with Infrared Rear & Side Burners - PRO500RSIB
Need Extra Time & Help? Book A Call With Our Experts
Need Extra Time & Help? Book A Call With Our Experts
The Prestige PRO™ 500 Gas Grill with Infrared Rear and Side Burners is a professional style grill, built with high-quality, high-performance features making grilling easy and impressive.
A shining stainless steel body provides durability against the elements while chrome details add a touch of luxury. Inside; the same high-quality stainless steel is used for the cooking grids, tube burners, sear plates, and basin.
You'll know it's a Napoleon with those iconic WAVE™ cooking grids and proximity lighting. Grill steak like the PROs using the 1800° infrared side burner to create the perfect sear.
Illuminated cooking area and interior storage, soft close doors, and spacious side shelves are just a few of the features. The LED Spectrum NIGHT LIGHT™ Control Knobs have near limitless color options making night-time entertaining a breeze, and they also glow red when the gas is left on as a safety feature.
SPECS
WARRANTY | Lifetime (see details below) |
---|---|
FUEL TYPE | Propane or Natural Gas |
HEAT OUTPUT | 80,000 BTU |
MAIN COOKING AREA | 17.75 x 28 in | 31 burgers |
TOTAL COOKING AREA | 900 sq.in |
ROTISSERIE INCLUDED | Yes |
SIDE BURNER INCLUDED | Infrared |
HEIGHT | 51.75 in | 56.75 in with lid open |
WIDTH | 66.50 in |
DEPTH | 25.50 in |
PACKAGING HEIGHT | 32 in |
PACKAGING WIDTH | 31 in |
PACKAGING DEPTH | 41 in |
PACKAGING WEIGHT | 254 lbs |
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).