Napoleon Wall-Mount Remote Controll- W370-0317

Napoleon Wall-Mount Remote Controll- W370-0317

Finding your fireplace's remote control can often turn into an inconvenient search, especially as small handheld devices tend to get lost beneath cushions or misplaced around the home.

This common issue interrupts the relaxation that a fireplace is meant to provide, leading many to wish for a more permanent and easily accessible solution.

Napoleon's Wall-Mounted Remote Control for the Astound Fireplace addresses this challenge by offering a fixed location for controlling your fireplace settings. This wall-mounted system ensures that you never have to search for a remote again, providing a consistent place right on your wall to adjust the flames, heat level, and other features. Elegant and discrete, it integrates seamlessly into any room's decor, enhancing the functionality of your fireplace while maintaining its aesthetic appeal.

With Napoleon’s remote, the control you need is always right where you expect it to be, allowing you to continue relaxing without the hassle of hunting down a remote. Shop fireplace accessories now with free shipping!

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).