The Outdoor Plus - Fire Glass Media for Fire Bowl and Pit
Need Extra Time & Help? Book A Call With Our Experts
Need Extra Time & Help? Book A Call With Our Experts
Enhance your outdoor ambiance with The Outdoor Plus Gold Reflective Fire Glass, a premium choice for elevating your fire pit, fire bowl, or fireplace. Crafted to perfection, this 25lb bag of fire glass not only provides a heat-resistant bed of media but also adds a touch of luxury to your outdoor living space.
With the Reflective Fire Glass from The Outdoor Plus, you're not just getting a decorative accessory; you're investing in a hassle-free installation that effortlessly transforms your fire feature. Proudly made in the USA, this fire glass is designed to withstand high temperatures, ensuring a durable and long-lasting solution for your outdoor entertainment.
With over 25 years of professional experience, the Outdoor Plus is a leader in designing and building fire pits, fire tables, and unique one of a kind fire and water displays. Located in Southern California, many of their designs are inspired by the California beaches and cliffs. All TOP Fires fire pits, burners, and burner pans are individually made and proudly manufactured in the U.S.A. Their mission is to help homeowners make their vision of the perfect backyard entertainment experience a reality. The Outdoor Plus prides itself in being able to create any custom fire pit project you can think up. With state-of-the-art CNC equipment and years of experience, anything The Outdoor Plus creates is cut perfectly to spec, making for endless custom fire pit possibilities.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).