Superior DRT40ST Direct Vent Gas See Through Fireplace | Traditional | Multi-View
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The DRT40ST Series gas direct-vent fireplace offers a see-through configuration that serves as a primary focal point for multiple rooms. With an exceptional glass viewing area and the intense flame presentation of a powerful pan burner, the DRT40ST Series creates a beautiful, natural-looking fire that enhances the comfort and elegance of several rooms.
The DRT4000 Series gas-burning, direct-vent fireplace offers three multi-view configurations that serve as a primary focal point for multiple rooms. With an exceptional glass viewing area and the intense flame presentation of a powerful pan burner, the DRT4000 Multi-View Series creates a beautiful, natural-looking fire that enhances the comfort and elegance of several rooms.
This fireplace meets all ANSI Z21.88 barrier requirements.
This product can expose you to chemicals including LEAD AND LEAD COMPOUNDS and DI(2-ETHYLHEXYL)PHTHALATE (DEHP), which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).