The Bio Flame 38.6” Ethanol Firebox provides a simple, convenient, and adaptable way to convert standard wood-burning, gas, or electric fireplaces to Ethanol Fireplaces. It is available in single or double-sided options and offers a ventless, clean-burning modern alternative for any home, office, or commercial environment. The 38.6” Ethanol Fireplace insert, like other Bio Flame Ethanol Fireplaces, can be customized to fit various sizes and finish options based on your unique needs and preferences. The 38.6” Ethanol Fireplace features a patented heat isolation chamber to ensure home safety and does not require any permanent or expensive connections such as chimneys, gas lines, venting, electricity, or flues. All Ethanol Fireplaces are made entirely of 304 grade stainless steel and come with an industry-leading 5-year warranty.
This ethanol firebox is also offered without Smart Features, in a Double Sided Model, and in other sizes.
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
