The Bio Flame Ethanol Burners are designed with energy efficiency and design flexibility. Our Ethanol Burner, like the rest of the Bio Flame Ethanol Fireplaces, is a ventless, clean-burning modern solution for any home, office, or commercial space and can be easily installed as a unique feature of your home with no need for additional connections or venting.
We can tailor practically any Ethanol Burner size in various finishes to meet your specific needs and desires. The Ethanol Burner is simple to install and operate for household heating. All Ethanol Burners are produced entirely of 304-grade stainless steel and come with a 5-year warranty, which is the best in the market.
Features:
Ethanol Fireplace Burner is an easy way to customize a fire feature for any indoor/outdoor room.
304 Stainless Steel Construction ensures it will never rust to the elements
Runs on Bioethanol Fuel, an eco-friendly fuel source derived from renewable sources like sugar cane and corn
Better for your health as it burns cleanly with no harmful ashes or soot
Vent-Free: Chimneys, gas lines, and venting systems are a thing of the past
Easy fireplace installation: no need for permanent or expensive connections
Adjustable flame for your comfort
Insulated Bottom Tray ensures a safer fireplace area
An eco-friendly fireplace that uses bio-ethanol (Never substitute another fuel)
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
