Dimplex Nova 28-Inch Plug-In Electric Firebox

Dimplex Nova 28-Inch Plug-In Electric Firebox

With a thin, black glass surround revealing flames that are vivid day or night, the Nova invites you to get cozy by the fire. Customize the flames and create the perfect atmosphere by adjusting the LED lighting with the remote control or built-in touch controls. With a safe and powerful heater warming up to 1,000 sq. ft., the Nova is the ideal way to add comfort and ambiance to any room.

Key Benefits

Quick Comfort
Simply plug in and enjoy the flickering flames and cozy warmth.

Elevate Ambiance
Have your choice of ember beds to enhance your aesthetic, complementing a wide range of design styles.

Adaptable Installation
Retrofit into an existing fireplace or construct a custom fireplace surround or mantel to achieve your desired look.

Dimplex Flame
Effect A blend of technology, artistry, and craftsmanship that sets the standard for realism.

Powerful Heating
The powerful fan-forced heater provides on-demand heat  up to 1,000 sq. ft

Customizable Flame
Adjust the flame speed and brightness to create the ideal ambiance that matches your mood or room.

All-Season Flames
Enjoy the ambiance of flames 365 days a year, without using the heater.

Features

• High-contrast flames feature improved brightness and character for a dazzling, lifelike effect
• Flame and lights use brilliant, low-energy LED’s that require zero maintenance
• The multi-flame technology allows you to adjust the speed of the flame to create the perfect atmosphere to suit your mood or room
• Simply plug into any standard household outlet for instant ambiance
• Settings and temperature display are hidden when not in use
  
• Choose from a variety of brilliant color themes or cycle through a range of colors using the custom mode, freezing on the hue of your choice
• Built-in Timer: Set for up to 8 hours
• Glass remains cool making it safe for children and pets in any location

Specifications

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

• Read our full shipping policy here
• Read our returns policy here

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).