Napoleon Altitude 36-Inch Direct Vent Gas Fireplace

Napoleon Altitude 36" Direct Vent Gas Fireplace

Features

• Up to 30,000 BTU's
• Full view fireplace featuring an optimum view of the fire
• Full view safety barrier included view of the fire
• Split oak log set included for a realistic appearance
• Five decorative brick panel kits include MIRRO-FLAME™ Porcelain Reflective Radiant Panels, Black Illusion Glass, Westminster™ Standard and Herringbone, and Newport™ Standard
• Optional zen front – charcoal, black
• Optional finishing trims – charcoal, black, gun metal, copper
• Remote control optional (F45 and F60)
• Optional passive Universal Heat Management System means heat is efficiently and silently circulated and offers optimal placement for TV installs
• Optional heat-circulating blower
• Natural gas and propane models are available. Ask your local Napoleon dealer for more information.

Specification

We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.

Please note that custom-made items are not eligible for refunds once production has begun. 

To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. 

Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.

Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.

Prior to returning an item, please contact us to discuss shipping details.

All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).