Napoleon Stylus Cara Elite Multi-View Connected Wall Hanging Electric Fireplace
As Napoleon's first-ever product integrated with Smart technology, the Stylus Cara Elite Electric Fireplace offers unparalleled innovation. Integration with the Napoleon Home mobile app allows for complete control of the Stylus Cara Elite at your fingertips or with your voice using Google Home or Alexa devices. Enjoy even more convenience with the LED Weather Display, 10W USB Chargers and auto-off safety feature. The appearance of the fireplace is further enhanced with the premium dark tint glass to emphasize the flame, as well as the included birch log set and crystals.
Features
KEY SERIES FEATURES
Up to 5,000 BTUs and 1,500 watts
59" Wide contemporary designed wood surround
Napoleon Home Wifi App Compatible
Voice Control Capabilities with Google Home and Alexa
LED Weather & Information Display panel
Combination of birch logset and crystal media
Accent shelf light with Color and brightness settings
2 USB 3.0 inputs with charging status Color indication
Four flame Color settings with brightness adjustment options
Ember bed in infinite Color settings including cycle & fade in and fade out
9 different timer settings from 30 minutes up to 8 hours
All season usage: flames operate with or without heat
Disable heat function as a child safety feature
Simply hang and plug in 120V
Touch control panel and multi-function remote standard
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders.
Please note that custom-made items are not eligible for refunds once production has begun.
To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition.
Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section.
Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund.
Prior to returning an item, please contact us to discuss shipping details.
All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
